Experience
Nagios Enterprises, LLC – St. Paul, MN
Customer Success Manager (2025–Present)
- Retained revenue and built relationships with a global client base.
- Set up Nagios XI systems with NCPA and SNMP checks.
- Implemented basic alerting and escalation.
- Emceed presentations at the 2026 Nagios World Conference.
Outsource Consultants, LLC – St. Louis Park, MN
Operations Support Analyst (2022–2025)
- Reduced support ticket resolution time by more than half: took on tickets whenever possible and opened lines of communication between technical folks, sales, and admins.
- Built the organization's first data warehouse with ETL pipelines that enabled analytics dashboards.
- Led technical debt cleanup that improved CRM workflows.
- Developed tests for two in-house web applications, achieving nearly 100% endpoint coverage.
- Used Google Workspace, JumpCloud, and Sophos to manage user profiles, email systems, and security investigations.
Renewal by Andersen – Oak Park Heights, MN
Inside Sales Associate (2016–2022)
- Managed 20+ outbound calls per hour while simultaneously handling inbound appointment setting and customer service requests.
- Demonstrated sales process to new hires and helped write documentation for the Inside Sales Rep processes.
Education
Western Governors University – Salt Lake City, UT (Online)
BS in Computer Science, 2022
Chippewa Valley Technical College – River Falls, WI
AAS in IT Software Development, 2019
Technical Skills
- Languages: Python, JavaScript, C#, SQL
- Monitoring: Nagios XI, NCPA, SNMP
- Cloud and data: Google Cloud Platform, BigQuery
- Development: GitHub Actions, Docker, Jest, Django unittest, Claude, Gemini API
- Systems: Windows, Linux, Google Workspace
- CRM: Salesforce, Zoho CRM and Creator
Certifications & Achievements
- CompTIA Project+ Certification
- Eagle Scout Award – Boy Scouts of America (2012)